Billing Manager

Job Summary

Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes. The firm’s work is distinguished by a unique combination of precision and vision.

 

Based in California, New York, Washington D.C. or Dallas, the Billing Manager will be an integral part of the Billing and eBilling Team. The Billing Manager will provide exemplary internal and external client customer service and support on behalf of the Billing Department, while ensuring an adherence to firm and client policies.

 

The Billing Manager will need to demonstrate considerable independent judgment, diplomacy, and initiative in resolving problems and handling confidential matters, including coordinating with involved parties to ensure that appropriate communication is consistently maintained. The candidate must be very flexible and highly committed to quality, customer service, teamwork and supporting Firm and department goals in a fast-paced environment.

 

This role reports to the Senior Billing Manager.

 

Responsibilities include:

• Managing, training, motivating, and leading a team of five to six direct reports (comprising Billing Supervisors, Sr. Billing Specialists, and Billing Specialists) and contributing to the development, training, and advancement of the team by setting goals for performance and deadlines that comply with the Billing Department’s plans and vision.
• Regularly meeting with Billing Supervisors and Billing Managers to identify problematic inventory for members of the Billing Team, addressing roadblocks preventing billing submissions, and providing recommendations to the Billing Leadership Team regarding the best course of action for their direct reports to undertake to resolve issues.
• Managing the review of the rejected and reduced e-billing report and ensuring that Billing and eBilling Teams are taking appropriate actions to resolve issues and ensuring comments are accurate and up to date.
• Conducting monthly meetings with eBilling Supervisor and eBilling Team to review unbilled amounts affected by e-billing holdups and ensuring appropriate actions are being taken to resolve.
• Personally assisting in the resolution of issues on an as-needed basis by demonstrating a strong understanding of client guidelines and complex contractual billing arrangements and performing the necessary, accompanying background research for invoice submissions with available resources.
• Liaising with billing attorney/secretary, members of the Billing and eBilling Teams, and various teams within Accounting, Finance, and Pricing to coordinate corrective action when addressing and resolving issues preventing billing submissions and electronic billing submission assignments by providing expert-level, subject matter support.
• Assisting the Senior Billing Manager with monthly high volume, firmwide outreach of billing partners and, when necessary, intervening by providing direction to the Billing Team to address their unbilled inventories.
• Coordinating with the Billing Management Team to identify the major competencies required for all levels of the Billing Team, where deficiencies in these competencies exist, and administering training to their team members to correct deficiencies.
• Performing ad hoc analyses of complex client accounts regarding billing histories, matter performance metrics, and reduced and rejected invoices, and presenting this information that adheres to the highest level of client service standards and expectations within a law firm and professional services environment.
• Expertly managing the WIP, A/R, and on-account inventories of assigned partners and offering guidance to ensure inventories are accurate and up to date.
• Preparing and processing legal invoices for assigned partners, ensuring accuracy and compliance with client billing guidelines, rates, and firm policies.
• Working collaboratively with the Billing Supervisors and Managers as a team member to support current billing processes, schedules, and workloads that promote effective work practices for the Billing Team and completing special projects and ad-hoc requests regarding various issues as needed.

Qualifications

• Position requires outstanding written and verbal communication skills and excellent organizational skills.
• Applicant should be able to manage competing requests and prioritize according to firm and client deadlines.
• Applicant must have exemplary customer service, be highly motivated, team-oriented and have an ownership mentality.
• Ability to exercise independent judgment, considerable tact in resolving problems and handling confidential matters.
• Flexibility to work overtime and weekends, based on department needs, is required.

Experience

• College degree is preferred, but not necessary.
• Minimum of seven years of legal billing experience and minimum of three years of leadership experience is required for this role.
• Relevant experience working in a similar position in a law firm of 500+ lawyers or similar professional services organization preferred.
• Experience working with eBillingHub or BillBlast is preferred and experience working with Aderant billing software is a plus.
• Candidate must have strong technology skills, including MS Office Suite, and an ability to leverage technology in work processes.

 

Gibson Dunn will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of local law.

 

The annual compensation range for this position is $170-210k. The salary offered within this range will depend upon qualifications and other operational considerations.

 

Benefits offered for this position include health care; retirement benefits; paid days off, including sick time, and vacation time; parental leave; basic life insurance; Flexible Spending Accounts; as well as discretionary, performance-based bonuses.

Locations:

Century City, Los Angeles, Orange County, Palo Alto, San Francisco, New York, Washington, D.C., Dallas

EEO Statement

Gibson Dunn & Crutcher LLP is committed to the principles of equal employment opportunity for all partners, employees and applicants and, in accordance with the applicable federal and state laws, does not discriminate on the basis of sex, race, creed, color, religion, matriculation or political affiliation, national origin, alienage or citizenship status, ancestry, age, marital status or partnership status, family responsibilities, disability, medical condition, personal appearance, genetic information, predisposing genetic characteristics, sexual orientation, military status, status as a victim of domestic violence, stalking and sex offenses, arrest or conviction record, or on any other basis prohibited by law.